Whether your customer or service technician requires additional support – the AR FieldAdvisor provides real-time support as if your experts were right there.
AT A GLANCE
- Visual remote support
- Precise guidance from virtual instructions, using Augmented Reality (AR)
- Ready to use right away - no need to login
- Easy setup and intuitive usage
CONNECT YOUR EXPERTS WITH CO-WORKERS AND CUSTOMERS
When support is needed, customers and employees can be guided remotely by a specialist with an AR-videocall using the mobile app. The video image of the issue is transmitted to a specialist, who can guide the user with persistent AR cues.
This saves travel, time and costs and increases your first contact resolution rate - as the knowledge is directly on site if required!
SHOW IT VIRTUALLY
When moving the smartphone, the surrounding is automatically scanned by the integrated camera. At the same time the video-image of the mobile user is transmitted to the expert. During the call virtual cues can be superimposed onto the video-transmission for highlighting objects. These visual indications are virtually attached to the marked object.
When the smartphone moves around the object, the cues remain stationary at their position and can be seen in the video transmission. The mobile device can be moved freely in space.
SAVE BUDGET
There is no need to purchase expensive hardware, a smartphone or tablet is sufficient. Due to the complex room recognition, iPhone 8 and later, iPad Pro, iPad Air (2019) and iPad mini (2019) are supported.
FURTHER NOTES:
The app requires access to the microphone, camera and gallery. Push notifications are required to receive calls.
YOUR FEEDBACK
We appreciate your feedback - it helps us make the app better.
Kind regards,
Your Deutsche Telekom